Sorriso Hotel

Pleasant
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple
  : The beds can be a little cleaner and we could have used some blanket. There is a lot of noise from the street

Fair
Traveller Type: Family with Young Children
  : - location is nearby lots of shops , specially Tram station and metro station (Aksaray), and Yenikap metro station. - staff were friendly somehow, specially Muhammed (day time duty). - they have a spa, but i dint get the chance to give it a visit. -
  : - breakfast closing time was very early 10:00am , - cleaning (housekeeping not very clean, they only fold blankets (not change them), and do a fast cleaning without details. - housekeeping emergencies are not available, you will need to wait for the next day if you spell anything on the floor accidentally. (my baby spelled medicine on the floor). - the main street is closed by Police from 09:30am, so when you arrive you should expect to carry your luggage's from the nearest street across the hotel street which is all shops and crowded. - staff barley understand English Except one guy. (I dont remember his name). - service provided is waaay below expectation of a 4 stars hotel. - Lobby is very tiny and restaurant lack of cleanness of plates and few options are available. and its not working at night time. - Old building, but not that bad

Pleasant
Traveller Type: Family with Young Children
  : The location was great.// Breakfast was very good and diverse.// Hotel had restaurant and bar corner./// Staff were polite.
  : Our room phone was not working. I asked three times to fix it and each time they told they will, but never did. Later I found that the cable was cut ended and left loose under the drawer. It was not even connected to the wall./// My credit card had been declined by hotel three days before my travel and it was so frustrating. After resolving the issue with my card limit, I contacted hotel asking their verification. I contacted them repeatedly through email and call (I was paying international call fees) and messages and SMS without receiving a single reply./// Too much noise from other rooms (adjacent and upper floor) and corridor. For example somebody in the next room had set alarm for 4 A.M (I suppose it was because of time zone difference) which made their phone vibrate and ring for three (yes three!!) hours and awakened all three of us. It has not awakened the person who had set it, though! The next two days that phone awakened us from 7 A.M. still vibrating until we left the room for breakfast at 8 A.M./// Room size was too small for a 4star hotel. The lobby was too tiny as well./// Beds were not the most comfortable.///

Very Good
Traveller Type: Family with Young Children
  : I like the location, the staff were cordial and the breakfast was good
  : The Restaurant food was tasty but the Chicken was not properly roasted

Very Good
Traveller Type: Solo Traveler
  : Great location to the large mosques and the metro stops that can take you to other parts of town. Pretty central for all first time visitor tourist activities.
  : Coffee machine wasn't ever working during breakfast, but the staff were good about rotating the tables and the food for the buffet, especially for the amount of traffic they had.

Very Good
Traveller Type: Family with Young Children
  : The staff are good
  : nothing

Wonderful
Traveller Type: Traveling as Couple
  : Staff and room (the girl in the reception in particular very polite, kind and thoughtful)
  : The shower

Very Good
Traveller Type: Family with Young Children
  : The staff are super friendly, in particular the cleaners and reception staff. The rooms are very comfortable and all the facilities you need are available. Brilliant shower! Depends on why you are coming to Istanbul, so if you are there for a shopping trip the location is really good, with all the transport links nearby. The area (Aksaray) is very crowded, but once you're in the room, you don't hear any of that.
  : The breakfast had no variety and offer. If that is improved, this would make this an excellent hotel.